Use of Digital Banking in Improving Services at Banks
نویسندگان
چکیده
This research is useful as a form of digital banking implementation in improving services to customers. The sample this the number users and customers who have used applications from 2021. study uses qualitative data analysis method that describes descriptively about application terms practices need be applied, so it can seen extent its implementation. These results show at Bank accordance with standards set by Indonesia, improve quality well increase customer loyalty
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ژورنال
عنوان ژورنال: Jurnal Keuangan dan Perbankan (KEBAN)
سال: 2022
ISSN: ['2808-6430']
DOI: https://doi.org/10.30656/jkk.v1i2.4862